What Questions Should You Ask Ealing Removal Companies?

Posted on 26/08/2014

When you are choosing your Ealing removal company it is extremely important that you ask as many questions as possible of the companies that you are talking to about potentially helping you with your move. There are a great many things that you will want to know about how the move will go ahead, and it is right that you should be in the know on every aspect of your move. Do not be satisfied with and snubbing remarks like ‘oh, don’t you worry about that’, as while it may sound patronizing, it can also be a disguise for incompetence, and even hidden charges, which will lead to problems and extra costs later on during the move. We can’t tell you exactly what to ask, as you may well know a little bit about the removals industry, but we can point you towards any issues that may come up with the move, and in that show you what to ask to make sure that these problems will not come about.

Firstly, you will want to see a charter, or statement of intent that the company carries. Not all companies will carry these, but they are useful for customers who want to understand the ins and outs of the removals company’s policy. The British Association of Removers have a charter that belies the intentions of the association to make sure that all of its members are acting to a standard that is accepted by the association, and therefore best for its customers. In this document you will find the guidelines by which each company has to act on matters of training, contractual agreements, customer service and various other elements of your relationship with the company. If you can get one, then many of your questions will be answered, and you may have a few more to ask, so it is worth seeing it if it exists.

If there is no company charter, then you should be asking about the quality of training, and the experience of the men on the job, as you are paying mainly for experience, and the benefits that it brings. If your removals team are mainly new to the job then there is a higher risk to your property or damage and accidents. We don’t need to tell you that these can be dangerous as well as costly. You will also want to ask about potential hidden charges, which the company may be clever in omitting from the original conversations about the Ealing move. These can be for anything, like a box being too heavy, or traffic, or if you make them wait for anything. You may be surprised to hear that there will rarely be anything in the contract relating to reimbursement if the company are late however, so make sure you get to grips with the risks at stake with any potential problems.

With the Questions that you ask, you can be given all sorts of varying shades of the truth, so you can never really trust companies to give you a fully honest answer. The best place to find a decent representation is in the way that they have treated previous customers, and this info can be found online, on independent reviews sites for customer testimonials. Here, previous customers will rate each company and give them a mark out of ten, as well as note down exactly what went on during their house removal, so you can get a good idea as to exactly what you are letting yourself in for.