London Man Van Service Terms and Conditions
These Terms and Conditions set out the basis on which London Man Van provides removal, man and van, and related transport services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
Definitions
In these Terms and Conditions, the following words have the meanings given below:
Client means the person or business making the booking and responsible for payment.
We, us, our means London Man Van, the provider of removal and man and van services.
Services means any removal, transport, loading, unloading, packing, or related services we agree to provide.
Goods means the items, belongings, furniture, personal effects, equipment, or any other property that we are asked to move or handle.
Vehicle means any vehicle used by us to provide the Services.
Scope of Services
We provide man and van and removal services for residential and commercial moves, including collection, loading, transportation, unloading, and where agreed, packing or unpacking. The specific scope of Services for each booking will be confirmed at the time of booking based on the details you provide.
We reserve the right to refuse to move any Goods which in our reasonable opinion pose a risk to health and safety, are illegal to transport, or are insufficiently packaged or prepared for safe removal.
Booking Process
Bookings may be made through our online booking system or by direct arrangement with us. A booking is only confirmed when we issue a booking confirmation. The confirmation will set out the date, time window, collection and delivery addresses, estimated duration, Service type, and the applicable charges as understood at the time of booking.
It is the Client's responsibility to provide accurate and complete information when making a booking. This includes, but is not limited to, full addresses, access details, parking restrictions, floor levels, the presence of lifts or stairs, any large or heavy items, special handling requirements, and any anticipated difficulties in access or loading.
If the information you provide is incomplete, inaccurate, or changes after the booking is confirmed, we may adjust the charges, modify the Service, or if necessary cancel the booking. Any additional time, labour, mileage, or equipment required due to inaccurate or incomplete information will be charged at our applicable rates.
Access and Parking
The Client is responsible for ensuring that suitable access and parking are available at both the collection and delivery addresses. This includes arranging any necessary parking permits, suspension of parking bays, or access permissions as required by local authorities or property managers.
If suitable parking is not available and our Vehicle must park further away, any extra time needed to carry Goods will be charged at our standard hourly or fixed rates, as applicable. We are not liable for any penalty charge notices, clamping, or towing fees incurred due to incorrect or insufficient parking arrangements where the Client has failed to arrange appropriate permissions.
Client Responsibilities
The Client is responsible for:
Ensuring that Goods are properly packed, secured, and ready for transport unless packing Services have been specifically booked.
Ensuring that all items to be moved are clearly identified and that no items are left behind unintentionally.
Removing and securing any personal documents, cash, jewellery, or other high-value or irreplaceable items. Such items should not be included in the Goods for removal.
Ensuring that any appliances are disconnected, defrosted, drained, and prepared for transport in accordance with the manufacturer’s instructions.
Arranging suitable insurance cover for Goods where the Client wishes to have cover beyond our stated liability limits.
Being present or ensuring an authorised representative is present at the collection and delivery addresses to supervise loading and unloading and to sign any relevant documentation.
Payments and Charges
Our charges are based on the Service type, duration, distance, number of porters, size of Vehicle, and any additional services requested, such as packing, dismantling, or reassembly. Charges may be on a fixed quote basis or on an hourly basis with a minimum charge period.
You will be informed of the charging method at the time of booking. All prices are quoted in pounds sterling and may be subject to applicable taxes. We reserve the right to adjust our rates periodically and to apply surcharges during peak times, weekends, evenings, or public holidays where stated.
We may require a deposit or full prepayment to confirm your booking. Any required deposit amount and payment schedule will be communicated at the time of booking. Where payment is made in advance, the booking is not confirmed until payment has been received by us.
Unless otherwise agreed, outstanding balances must be paid on completion of the Service on the same day, using an accepted payment method. We reserve the right to refuse to unload Goods or to withhold delivery until payment has been received in full.
In the event of late payment, we may charge interest and reasonable recovery costs in accordance with applicable UK law. All bank charges or fees arising from international transfers or failed payments are the responsibility of the Client.
Cancellations and Amendments
If you need to cancel or amend your booking, you must notify us as soon as possible. Any changes are subject to availability and may result in revised charges depending on the new date, time, or Service requirements.
For cancellations made within a specified time before the scheduled start time, a cancellation fee may apply. Where a deposit has been paid, it may be forfeited in full or in part depending on the notice period. We will set out our current cancellation notice periods and fees at the time of booking.
If you are not present or available at the agreed time and location, or if we are unable to gain access to the premises, we may treat this as a cancellation and charge a non-attendance fee, which may include our minimum charge for the booking plus any waiting time and travel costs incurred.
We reserve the right to cancel or reschedule a booking due to circumstances beyond our control, such as severe weather, vehicle breakdown, staff illness, safety concerns, or other unforeseen events. In such cases, we will offer an alternative date or time where possible. Our liability for such cancellations is limited to any fees you have paid for the affected booking, which we may refund or apply as credit, at our discretion.
Waiting Time and Delays
We aim to arrive within the agreed time window but timings are estimates and not guaranteed. Traffic conditions, road closures, and unforeseen delays may affect arrival times and journey duration. We are not liable for any losses arising from delays that are outside our reasonable control.
If our team is required to wait due to delays caused by the Client, such as waiting for keys, access, or instructions, waiting time may be charged at our standard rates. Similarly, if loading or unloading takes longer than initially estimated because of factors not disclosed at booking, additional time will be charged accordingly.
Handling and Excluded Items
We will take reasonable care when handling Goods. However, certain items may be excluded from our standard Services or liability. These may include:
Hazardous, flammable, explosive, or illegal items.
Perishable goods or items requiring temperature control.
Animals, plants, or living organisms.
High-value items such as precious metals, jewellery, cash, securities, or important documents.
If prohibited items are included without our knowledge, we accept no liability for loss or damage to them and you will be responsible for any costs, fines, or damages arising from their transport.
Packing, Dismantling and Reassembly
Packing, dismantling, and reassembly services are only included where specifically requested and agreed in the booking confirmation. Where we provide packing materials or pack Goods on your behalf, we will use reasonable skill and care. However, you remain responsible for checking that items are suitable for transport and appropriately protected for their nature and value.
We are not responsible for damage resulting from normal wear and tear, inherent defects, poor construction or assembly, pre-existing damage, or inadequate packaging where we did not supply packing services. Self-assembled or flat pack furniture may not be suitable for repeated dismantling and reassembly, and we are not liable for any damage arising from structural weakness of such items.
Liability for Loss or Damage
We will take reasonable care of your Goods while they are in our possession. Our liability for loss of or damage to Goods, arising from our negligence or breach of contract, is limited to a reasonable amount per item or per consignment. Our current liability limits will be communicated on request and may vary depending on the Service type.
We are not liable for:
Loss or damage resulting from inaccurate information provided by the Client.
Loss or damage not reported to us in writing within a reasonable time after completion of the Service.
Loss or damage arising from normal handling, movement through confined spaces, or where Goods are too large for doors, staircases, or access routes.
Damage to items packed by the Client or by a third party.
Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
Loss or damage to the extent that it is covered by any insurance policy held by the Client or a third party.
Where we agree a claim, we may choose to repair the item, replace it, or pay compensation up to the applicable limit. Any settlement will take into account the age, condition, and market value of the Goods at the time of loss or damage, not the replacement value.
Damage to Property
We will exercise reasonable care to avoid damage to property, including buildings, fixtures, and fittings. However, we are not liable for damage that arises because Goods are too large or awkward for the access available, where the Client has requested that we proceed despite the risk of damage.
It is your responsibility to protect floors, walls, and surfaces if you have particular concerns. We will not be liable for minor cosmetic damage such as scuffs, marks, or scratches that occur as a result of moving large or heavy items in restricted spaces, provided we have acted with reasonable care.
Waste and Disposal Regulations
We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste collection company and will only remove items for disposal where this has been explicitly agreed as part of the booking.
Where we agree to remove items for disposal, the Client confirms that they have the right to dispose of those items and that they do not include hazardous or prohibited waste. We reserve the right to refuse any items that cannot be lawfully or safely collected, transported, or disposed of.
Any disposal fees, recycling charges, or additional costs imposed by waste facilities will be charged to the Client. We will not be responsible for any fines or penalties resulting from the Client's failure to comply with waste regulations or from misrepresentation of the nature of any items presented for disposal.
Insurance
You are advised to maintain suitable insurance for your Goods during removal and storage, if applicable. Our liability is limited as described in these Terms and Conditions and may not cover the full value of your Goods. Additional insurance may be available from independent insurers if you require higher levels of cover.
We do not provide insurance advice and any decisions regarding additional cover are the responsibility of the Client. Any claims must first be notified to us in accordance with our claims procedure, and we may require evidence of value and proof of loss or damage.
Complaints and Claims
If you are dissatisfied with any part of our Service, you should raise the issue with our team as soon as possible so that we have an opportunity to address it. Any claims for loss or damage must be notified to us in writing within a reasonable period after completion of the Service.
We may ask you to provide photographs, receipts, or other supporting evidence so that we can assess the claim. We aim to respond to complaints and claims promptly and to reach a fair resolution in line with these Terms and Conditions and applicable law.
Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control. This may include, but is not limited to, extreme weather, natural disasters, accidents, road closures, civil unrest, strikes, public health restrictions, or failures of utilities or transport networks.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
Amendments to Terms and Conditions
We may update or amend these Terms and Conditions from time to time to reflect changes in our Services, business practices, or legal requirements. The version in force at the time of your booking will apply to that booking. You are advised to review the Terms and Conditions periodically for any changes relevant to future bookings.
Entire Agreement
These Terms and Conditions, together with any written booking confirmation and any additional written agreements, constitute the entire agreement between the Client and London Man Van in relation to the Services. They supersede all prior discussions, communications, and understandings relating to the subject matter.
